That trust typically comes from FACTS: Hard skills and proven execution. There is no way Exxon / Mobile or Walmart are going to ink a multi-million dollar deal with a vendor unless they have a REASON to believe there is substance behind the charm. On the opposite side of the spectrum would be business to business service providers who have huge contracts with relatively few large customers. There is little repeat business, so the immediate impression has much more value than the long-term confidence from any technical automotive-related knowledge or skills. This is why the automobile sales industry has the reputation it has. It all depends on the length of the business cycle and the type of transaction. This is why some business types and segments focus on charm and others focus on execution and reputation. While charm may be one of the best tools to get your foot in the door, or even to make that first sale it is not THE BEST tool.Ĭharm is a “stage-setter.” It influences how a new customer will view your actual abilities, but at the end of the day, it will be your actual abilities that earn a customer’s long-term trust. I don’t get too far with it before my wife points it out and makes fun of me. I still find it comes out in my voice as a completely involuntary reaction to people with that accent. He spoke with just a touch of country “twang” and before long, I found myself emulating his management style as well as his twang. In my first full time job, I worked for a manager that I looked up to. You pick up “charming” traits by spending time with charming people. Humans are creatures of observation and habit, we see things in other people and we begin to act like them over time. Learning usually starts by observing people who already have it and emulating them. Many aren’t, and learning this skill will help you. Heck, there’s even a podcast called “The Art Charm” that focuses on charm as a skill set. ![]() It’s a nuanced ability, and as much a valuable skill as anything else you’ve learned. When you meet someone like that you are in the presence of a “charming” personality.Ĭharming means likable, pleasant and attractive but it also means that “to gain influence over,” which is to say that, not only do you find yourself drawn to the charming person, you may come under their influence.Ĭharm is a valuable asset at all levels of business and personal life. You may even find yourself asking them when and how you can buy from them. This person doesn’t need to ask you to buy from them. I’m not talking about the used car salesman type who talks fast and keeps trying to “close the deal.” Those people are the opposite of the person I’m talking about. ![]() They have a certain mystique or magnetism that quickly disarms any cynicism you may have about them. We all know people that have walked up to you, and you just want them to like you.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |